If you have downloaded Facebook Messenger on your Mac, installed it and can’t get past “Getting Started”, you’ve come to the right place to resolve it. Make sure the app is completely quit before starting.
- Open Launchpad or Spotlight and search “Keychain Access”, and open it. If it tells you to open system settings for your regular passwords, choose the option below it.
- Once opened, on the sidebar, click “Login” and search “Messenger Desktop” in the top right of the window. You should see something like this below.
From here, right-click the “Messenger Desktop.v1” menu item, and select “Delete” from the menu that appears. You may have to confirm with your password or Touch ID. After it is deleted, reopen Facebook Messenger on your device, and it should ask you to log in, or proceed and not remain stuck on “Getting Started”.
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